DONT LET VODACOM LIE TO YOU

Vodacom Insurance *****s money and Makes false promises.

I bought an Iphone X December 2017, and i was encouraged to get insurance for the phone. I was told that my insurance would cost the valuation of the phone at that time and I would be paying approximately R250.00 extra per month . I was also told that I would be paying an excess of about 250 - 500, and that excess would only increase if i happen to claim from the insurance again.

So my phone's network is completely not working, (manufacturing problem), and i decide to take it to the store and get it checked out. I'm told that i need to claim from insurance because they cannot fix the phone. Okay so i do. I get a call from insurance saying that I am only covered for 15000 because I have been paying a premium of +-160. And not the originally 20000 i was told (which was the value of the phone at that time). Secondly they told me that my excess is now 15% of how much I am covered for, which is +-2250. If i was told that this is the premium i was paying for the phone, i would not have accepted the insurance in the first place.

I cant even call this poor service. This is just simply the purest form of greed, where VODACOM HAS ABSOLUTE NO REGARD for their customers.

Bunch of ******* of the purest form. DISGUSTING!!!!