Don't know who to turn to next vodacom

4 days ago on Tuesday 9 July I tried making a call on my phone which has a Vodacom contract. It didn't allow the call (in fact it didn't allow any call, sms or wattsapp from then onwards. I thought, Ok there must be a problem with my account.....phoned Vodacom, and they said there was nothing wrong with my account, but they logged a call for a technician to fix. Half an hour later I received an sms from Vodacom saying my query was resolved and the case is closed????the problem was still there. Went in to Vodacom The Glen for assistance, and I was sold an upgrade and had to pay R100 for airtime as the technician in store said that I have no airtime or data???I've been on a contract for I don't know how many years and when I go over my limit I just pay the extra amount at month end with my account. Needless to say none of that helped...R500 later, and they did a sim swop....that also didn't change things. On Thursday morning I phoned the Lady at the Glen branch who tried to assist me the previous day and told her we are back to square one. She logged a new fault with the technicians on Thursday 11 July at 10h46. I was told I will be contacted after an hour with an update....never happened. On Friday morning I phoned the glen and was told the Lady is working the afternoon shift. So I decided to phone Vodacom again to see the status. The consultant I spoke to said that the query sent through yesterday was not even allocated to a technician yet??Again she tried to assist me to no avail, and after following up now again, Friday at 13h00, still nobody is looking at my problem. So I am absolutely left in the dark with no prospect of my query being resolved??? I am seriously doubting that this would ever be fixed. With all the Vodacom employees I spoke with over the course of the last 4 days, I'm wondering if other people's queries are actually being resolved. Not one person had even the faintest, slightest idea what the problem was, or what could cause the problem...….really.....I've been with Vodacom for over 20 years, maybe it's time for a change and see if I can experience service again