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beanca M
1 reviews | Active since Feb 2018
01 Oct 2024, 12:35
Don't know their own rules messing up accounts
No one informed me that there would be R100 charged for a rejected debit order. I already have bank charges that I must pay and now you want me to pay R100 extra and then when I check on TOBI It says my account is not in arrears but when I call in it says I'm.in arrears what is going on please sort out this Account ASAP
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Replies (2)
Vodacom's replyOfficial
01 Oct 2024, 14:39 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Oct 2024, 14:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
bM
beanca M's updateReviewer Update
05 Oct 2024, 16:58Good Day,
The calla that I have been getting are coming up as Spam thus I don't answer spam calls also you didn't resolve anything I didnt say I wanted to put a debit order I said I am disputing the R100 charge I didnt ask for a debit order arrangement you sent me an email to request my bank details,
The calla that I have been getting are coming up as Spam thus I don't answer spam calls also you didn't resolve anything I didnt say I wanted to put a debit order I said I am disputing the R100 charge I didnt ask for a debit order arrangement you sent me an email to request my bank details,
bM
beanca M's update05 Oct 2024, 16:58
Reviewer Update
Good Day,
The calla that I have been getting are coming up as Spam thus I don't answer spam calls also you didn't resolve anything I didnt say I wanted to put a debit order I said I am disputing the R100 charge I didnt ask for a debit order arrangement you sent me an email to request my bank details,
The calla that I have been getting are coming up as Spam thus I don't answer spam calls also you didn't resolve anything I didnt say I wanted to put a debit order I said I am disputing the R100 charge I didnt ask for a debit order arrangement you sent me an email to request my bank details,