ZJ
Zukile J

1 reviews | Active since Sept 2017

12 Jul 2021, 18:25

DON'T JOIN VODACOM FIBRE, IT'S USELESS AND THEIR SUPPORT STAFF

I signed up for Vodacom fibre back in March, which was only installed early June and only activated mid June. Early July I lost connection to date I still don't have internet that I have to pay for. I've been calling using my airtime, buying data to work from home due to the poor service that I get from Vodacom. They keep on making empty promises about the following day it will be escalated and sorted out but it never is. I'm worried that when I check the usage on the app it shows that I'm using data everyday even though I have no internet. I just need to change the internet service provider, I cant carry on with unreliable internet as I'm working from home and the kids will be learning from home full time from next week. My advice to prospective Vodacom fibre customers, don't even try it it, it's useless and their support staff.

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Replies (1)
Vodacom
Vodacom's reply13 Jul 2021, 08:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team