1 reviews | Active since May 2016

11 Feb 2022, 11:03

Don't honour Warranty

Bought a Samsung A52 less than a year ago, it said it had water in the charger in December and couldn't charge (phone has never ever been in water or got splashed), worked after blowing it a little.

2 months later, same issue but doesnt fix itself. Take it to Vodacom to get fixed, they say its not covered for Warranty as its water damage (But the technician coulnt find any water damage on the quote). They want to pay R6500 to fix a faulty phone they sold me for R8000.

Con artist company. Will never every buy anything from them again.

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Replies (1)
Vodacom
Vodacom's reply11 Feb 2022, 14:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team