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Samantha P

1 reviews | Active since Mar 2009

03 Jul 2019, 12:02

dont honour promises made

In April as I was approaching upgrade I called to cancel my contract as there were no upgrades offering me what other providers could - the agent who took my call - Lita Whitey said they could offer me what I wanted at my current contract and I was happy to have been retained by Vodacom. I wanted an Apple Xs 512 on my current red advantage contract with the same specs of contract I had - this he offerred and said I should call in July to take this deal if I didnt want to incurr extra costs for the next 2 months still paying off my exisiting hand set. I was to call again and ask for him to get it done.

I did this and on calling this week was told I cannot have this deal - this after 3 days of back and forth and the endless energies wasted on call centre protocol and select automated options etc, Lith confirms that he and his supervisor have listened to the call and that I was offered this deal but now they don't want to offer this at this price any longer!!!

Surely you cannot make promises and not honour them! I'm horrified at this service

my last call ref ***1

0
Replies (3)
Vodacom
Vodacom's reply04 Jul 2019, 08:26
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
SP
Samantha P's update04 Jul 2019, 10:13
Reviewer Update
I've been contacted by Vodacom they now say they don't have stock of the 512gb device and have once again offered me the 256gb and 10gb of data!!! I'm stunned really... I politely declined and have told them I will either wait for stock or will accept accessories to support my device to the value of the difference between the 2 devices.. And so now I am told to wait again while this is once again escalated... You can't make this up truly
SP
Samantha P's update21 Jul 2019, 18:08
Reviewer Update
After more back and forth we eventually came to an agreement only for me to have to follow up numerous times with my contact in the escalations department and after another 5 working days..again with my repeated follow up, I was eventually called back only to tell me they didn't have stock of the colour I was offered on the device.. I have asked for them to cancel my contract and I will move to Cell C. They really are not interested in keeping customers, its just one lie after the other and promises they cannot honour