Don't hire such people in future

So I called Vodacom day before yesterday with a request to do a simple swap,yoh! Where did Vodacom get this street girl who is an employee?no manners,no empathy,not even s****ed to serve customers,after she tried the new SIM activation she tells me it's been used,I don't work for telecommunications I don't have a clue how this things work my response was how come since on my side I got confirmation that the Sun was not active as no Rica was done ,right there it was like I touched a bomb which was waiting to explode,that girl is ill mannered,icing on the cake the next day I realise that my SIM is now 100 not usable rushed for work later in the evening call Vodacom again to SIM swap a newly bought SIM,guess what ?I get the most shocking response from a different agent we are unable to assist as the number you want to do a SIM swap on is blocked you need to visit your nearest Vodacom store,like really??is this how low your employees can stood??is this lady really your representative or maybe by mistake I had called a wrong service provider?why do you keep such employees??no Vodacom we don't need such people serving us,as a shareholder in another service provider I have a lot of questions that cannot even fit this page as I do not expect such treatment from a big and trusted cellular network as vodacom.now I have missed two days of my life just because of one uns****ed and foolish person you employed to represent you.give that girl a cleaning job away from from customers or else you will loose more customers because of her stinking attitude .