NM
Nonku M
1 reviews | Active since Oct 2019
11 Mar 2025, 20:40
Don't go to Vodacom.
My husband opened a Fibre account with vodacom in 2024. For 2 months in late 2024 we didn't have connection. We constantly called for assistance and after numerous ticket numbers and months of waiting in Jan of 2025 they tell us about back-up system. Note all this time they debited us but no connectivity. A few of our neighbors in the Schoemansville Hartbee****rt area complain as well. We ended up going for Afri-host. We are happy. Dear Vodacom til this day, after numerous requests for cancellation, you continue to debit is. Is this how you make your profits?? Our account number so you investigate. I***-7
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Replies (1)Vodacom's replyOfficial
12 Mar 2025, 08:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Mar 2025, 08:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
