MN
Msizi N
1 reviews | Active since Apr 2021
16 Apr 2021, 17:07
Don’t go for Vodacom fibre you’ll regret it
I just want to advise anyone thinking of taking fibre with Vodacom as ISP. DO NOT look for alternative, I got my router it’s been flickering the for 72 hours , I called vodacom fibre customer care was told it will be active in 24 hours and so I waited it’s been 3 days and I’m still not connected , I have been calling the customer care they keep on saying they are escalating my issues ,i have been told once again that I should wait a further 48hours no one is assigned to my ticket like what !!
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Replies (1)Vodacom's replyOfficial
17 Apr 2021, 09:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Apr 2021, 09:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
