WT
Washington T
1 reviews | Active since Jan 2018
25 Oct 2018, 19:15
DON'T GO FOR VODACOM FIBRE
I went through hell just to get Vodacom/Vumatel to come and install fibre
Now I am going through hell again just to get them to activate the internet. And the explanation I have just got? That they mixed up my profile with someone else's profile and therefore they have the wrong MAC address. Really? REALLY? REALLY? In this day and age?
Rest assured I'm gonna start a facebook page to DISCOURAGE people from buying Vodacom fibre. And I will use any other social media means.
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Replies (2)
Vodacom's replyOfficial
25 Oct 2018, 19:54 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Oct 2018, 19:54
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Nov 2018, 13:10Dear Washington,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin Abdurahman Consumer Website Team(SA)
Vodacom's reply01 Nov 2018, 13:10
Official
Dear Washington,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin Abdurahman Consumer Website Team(SA)