CW
Craig W

1 reviews | Active since Apr 2019

05 Oct 2020, 10:45

Don't get what you signed for.

So I left Cell C due to their poor service and the lies they told me and how they cheated me . To move to Vodacom and get the same treatment. I signed my contract with the promise of paying R1199 or something in that range , took a second sim for data for the 10gb night and 10gb day. Since March I have been paying over R1300 which was not the price I signed up for . Only to realise that Vodacom has gone as far as to cheat me by giving me 2 5gb vouchers per month , making me pay more instead of just one 10gb data voucher which is cheaper now I know I wont get my money back because quite clearly you don't care about your customers if you willing to give a contract for one price then try rip them off.. It shows there no real difference you all lie and go out of your way to make money and cheat customers. I have spoken to a guy at Northgate centre to look into it he said he looked into it yet it hasn't changed. If I wanted to be cheated I would have stayed with Cell C

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Replies (1)
Vodacom
Vodacom's reply05 Oct 2020, 11:56
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team