1 reviews | Active since Jun 2018
Don't get Vodacom! They discriminate whites
We went to Vodacom shop in Cresta to add a new contract on my wife's account who has only one cell contract. Everything was fine but the phone I wanted was not in stock. After a full month waiting for the phone cos apparently they didn't have it in any shop, although the phone is advertised in their magazine in May and June; once the phone finally arrived they tell us that the contract has been cancelled (due to their delay) and now they didn't approve it. With the same information now they say that we can't afford a R500/month contract. How can they approve it in May and reject it in June with same financial information. So they not only made us waste a full month but also made us cancel an existing contract with cell c to port the number and for nothing. And when we call Vodacom the manager on the phone even threaten my wife to charge her penalties on her contract because of her complain and 'language' for saying ****. So seems that white people can not have two R500/month contracts on this country even with a permanent job and salary above R15 000 and can't complain as well. Last time I even try to get a contract with Vodacom.
Dear Customer
Thank you for making us aware of your Vodacom Shop complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query. The request will be reviewed with the Customer Acquisitions Team to confirm the specific reason as to why the contract was declined.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your Vodacom Shop complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query. The request will be reviewed with the Customer Acquisitions Team to confirm the specific reason as to why the contract was declined.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
