MM
Mapeu M

1 reviews | Active since Mar 2012

26 Apr 2021, 07:43

Don't get Vodacom Fibre. You will be disappointed

I've had Fibre issues for the longest time. Each time my connection keeps saying no internet connection. It usually happens during the weekend. Why do you switch off the internet access on weekends? Vumatel came to "fix" this issue last week. It worked for a few days and now back to square one. This is really annoying. The whole weekend with no connection. I called Vodacom and they this will be referred to a technician. Not only is this affecting my work as I can't attend meetings or reply to emails but it also affects my airtime and tome as I have to keep calling Vodacom and I end up spending more than 10 minutes Clearly there is a problem with your Fibre. Fix it as this is the very last time I'm calling Vodacom. The next time I'm canceling and getting another sebrive provider. I cannot spend over R600 for unreliable internet connection. My cell c router was more reliable than Vodacoms fibre. Also there is hardly any connection on my bedroom. My hours is very small. When I complained about this I was told there is nothing that they can do. I have to buy a wifi extender.

0
Replies (2)
Vodacom
Vodacom's reply26 Apr 2021, 08:08
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MM
Mapeu M's update03 May 2021, 21:49
Reviewer Update
The services were restored but as usual a week cannot go by without issues with your fibre. It's beyind annoying. Saturday I had the no internet access issue. Today again. What is going on? Tell Vumatel to come and fix teh issue cause I cannot be calling you on a weekly basis about the same issue. Fix this or I am finding another service provider.