SP
Sue P
1 reviews | Active since Nov 2011
04 Nov 2020, 09:31
Don't get Vodacom fibre. Even the fibre team has issues with connection
Paid by the hour and Vodacom fibre also having fibre issues. After on hold for most of the 57:25min I was on the call with Vodacom fibre, I was told it will be sorted out today sometime and that the Manager Grant Hendriks will call me back when he is " in an area with a better internet connection". I am a contract worker in this times of our country trying to survive a pandemic and even after telling Ridwaan Duckett that I get paid by the hour and already missing an hour, he says Vodacom cannot give me anything (Data) that I can use to work and get paid and his manager will call me back when he is in an area with good internet connection.
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Replies (1)Vodacom's replyOfficial
04 Nov 2020, 09:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Nov 2020, 09:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
