SP
Sue P

1 reviews | Active since Nov 2011

04 Nov 2020, 09:31

Don't get Vodacom fibre. Even the fibre team has issues with connection

Paid by the hour and Vodacom fibre also having fibre issues. After on hold for most of the 57:25min I was on the call with Vodacom fibre, I was told it will be sorted out today sometime and that the Manager Grant Hendriks will call me back when he is " in an area with a better internet connection". I am a contract worker in this times of our country trying to survive a pandemic and even after telling Ridwaan Duckett that I get paid by the hour and already missing an hour, he says Vodacom cannot give me anything (Data) that I can use to work and get paid and his manager will call me back when he is in an area with good internet connection.

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Replies (1)
Vodacom
Vodacom's reply04 Nov 2020, 09:40
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team