MC
Mbonakhulu C
1 reviews | Active since Jul 2015
10 Apr 2019, 19:09
DONT GET VODACOM FIBRE!!!
Well vodacom, what can I say. Biggest regret of my life was getting into a 12 month contract with you for Fibre in my home. The worked for all 2 days and has been offline since. It has been 2 weeks now of being told by your *********** call centre consultants that I will be back online in less than 24 hours. It has been 336 hours and even the technicians you have dispatched are still on their way. You guys are so *********** you even fail to send me cancellation documents. This is going on all my social media platforms.
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Replies (4)MC
Mbonakhulu C's updateReviewer Update
10 Apr 2019, 19:39And like that I have just ported my mom and daughter to Cell C.
Any bored lawyer reading this and feel like taking on Voda to cancel my contract, my money is yours, let's take them on.
MC
Mbonakhulu C's update10 Apr 2019, 19:39
Reviewer Update
And like that I have just ported my mom and daughter to Cell C.
Any bored lawyer reading this and feel like taking on Voda to cancel my contract, my money is yours, let's take them on.
Vodacom's replyOfficial
11 Apr 2019, 06:40 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Apr 2019, 06:40
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Apr 2019, 09:19Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Vodacom's reply11 Apr 2019, 09:19
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Vodacom's replyOfficial
03 May 2019, 09:50Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply03 May 2019, 09:50
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team