LW
Laurelle W
1 reviews | Active since Jan 2013
18 Feb 2019, 08:13
DONT GET INVOLVED WITH VODACOM
DO NOT GET INVOLVED WITH VODACOM. NO CUSTOMER CARE. THEY ***** YOUR MONEY AND WHEN YOU ENQUIRE, THEY CLOSE YOUR "SERVICE TICKET" NUMBER WITHOUT RESOLVING ANYTHING... AFTER MAKING YOU WAIT DAYS! FOR ANY FEEDBACK. DONT DONT DON'T!!! RATHER SEND SMOKE SIGNALS. ITS MORE RELIABLE THAN VODACOM!!!!!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Feb 2019, 10:07 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Feb 2019, 10:07
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Feb 2019, 11:05Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 [free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 [free from Vodacom numbers].
Regards
Consumer Website Team
Vodacom's reply18 Feb 2019, 11:05
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 [free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 [free from Vodacom numbers].
Regards
Consumer Website Team
LW
Laurelle W's updateReviewer Update
18 Feb 2019, 12:01Dear Vodacom
As I told numerous consultants who told me my query could only be addressed on Monday, I work in a high school. I do not answer my phone during the school day and advised that I will only be contactable either before 7 in the mornings or after 4.30 in the afternoons. Clearly no one takes your customers seriously as otherwise this would have been captured on your system.
LW
Laurelle W's update18 Feb 2019, 12:01
Reviewer Update
Dear Vodacom
As I told numerous consultants who told me my query could only be addressed on Monday, I work in a high school. I do not answer my phone during the school day and advised that I will only be contactable either before 7 in the mornings or after 4.30 in the afternoons. Clearly no one takes your customers seriously as otherwise this would have been captured on your system.