JA
Jonathan A

1 reviews | Active since Aug 2018

12 Jun 2019, 18:30

Don't get caught on the new Data Plan Contracts

Don't believe the new data contracts being offered!!!!! Get a call from one of Vodacoms consultants, he tells me that they have a very good data plan for me for 24 months. Doesn't explain the downfall of the contract and I agree to take it just to cancel it 3 days later after speaking to another 2 people regarding the contract. They offer 10G or 20G data plan that you can use anytime, sounds good Yes for a good price too. But they leave a lot of detail out regarding the terms and conditions of this contract. When I spoke to the last consultant to cancel I could hear I was not the only one that got caught by Vodacom. Dont be fooled by the Consultant telling you that you able to transfer this data to any of your existing contracts cause that's a lie. I have been a Vodacom customer for as long as I can remember and this is the service i get. I would not buy anything offered by Vodacom again. I cannot emphasize enough to all not to be taken for a silly ride on these Data Plan Contracts being offered.

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Replies (2)
Vodacom
Vodacom's reply13 Jun 2019, 08:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply13 Jun 2019, 12:23
Official
Dear Jonathan, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been resolved.   Regards Consumer Website Team(SA)