Don't ever use Vodacom - The client services don't exist

I recently cancelled my 24 month contract with Vodacom. I phoned at the begining of July for the 30 day notice. I received a reference number and confirmed that my last payment will be 1st of August. On the 1st of September there was another debit on my account. I started phoning at 9 that morning. I made a total of 10 calls on that day. I could not talk to anyone to assist I used every option given without getting to an actual human. I reversed my debit order and phoned again a week later. I was told that I have been handed over and that I now owe penalties as well. I was forced to phone Vodacom a total of about 56 times to get absolutely no help. At one stage I was literally in tears and still not getting help. I finally spoke to a lady that said I can dispute the penalties but that takes 7days. I spoke to a gent that could not find the recording where Vodacom confirmed my last date of payment. They only thing I did get done was cancelling the debit order since Vodacom just puts amount through and you have no say on the amount. I have given up on getting this sorted. As I am typing this I have been on the phone to Vodacom for 35min without being able to select an option to get me a human on the phone. I would like to get this sorted but Vodacom does not phone you back at all. I have been a loyal customer for 24months and only cancelled because the data package did not work for me and Vodacom could not offer me a contract in my budget. I have been trying to get this resolved for almost a month without success. Vodacom you need to get your act together!!!!