Don't ever use Vodacom roaming

As a loyal Vodacom customer for more than 20 years, I'm deeply disappointed with the abysmal Roaming experience I'm facing on my trip to Indonesia.

Before leaving South Africa, I activated Roaming and purchased a dedicated bundle on 14/01/2024. However, upon arrival in Indonesia on 16/01/2024, my Roaming was completely inactive. Despite having activated it well in advance and having proof of purchase, I struggled to reach Vodacom customer service due to the lack of Roaming access.

It took my friend back home nearly 2 days on the phone to get this resolved. Even after Vodacom finally activated my Roaming, I faced exorbitant charges totalling over R10,000, despite only using essential services like WhatsApp, banking apps, and basic internet functions.

These unexpected charges resulted in my account being soft-locked, leaving me stranded without any service. This caused immense stress, inconvenience, and disruption to my trip, impacting our ability to order a taxi and communicate arrangements with my family.

I urge Vodacom to investigate this issue thoroughly and provide a fair and swift resolution, including a full refund of the unauthorized charges and an apology for the immense inconvenience caused.

Still in Indonesia without service.