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shanutha M

1 reviews | Active since Dec 2017

03 Jul 2021, 10:54

DONT EVER USE VODACOM POOR SERVICE

I had paid Vodacom an amount outstanding after receiving a letter of the said amount , so i decided to close my data account , Hence, subsequent to this i sent the proof of payment 17 times in february 2021. I phoned the call centre continuously no one received this proof of payment i was advised what email addresses to use. Now i received summons ....i tried the call centre numerous times the agents answer and cut the calls . I also optioned for a return call, they returned my call via numerous missed calls . such pathetic poor service .....and *********** call centre agents.

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Replies (1)
Vodacom
Vodacom's reply04 Jul 2021, 11:44
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team