DON'T ever use Vodacom Online Upgrade

My idea with my previous (now current) contract was to downgrade and not take a new device, as I have too many contracts. Then Vodacom Online Upgrade phone, a Felecia Adams (agent ID = ADAMSF) and sold a false contract to me on 30 March 2019. At the time, Neil Subramoney was her team leader (now at another department). The web team help came from Ashwin Abdurahman (now also at another department). Last is now Debbie-Ann Coetzer.

Contract: I was promised 75 minutes by Felecia, but I received 50. I have spent hours on the phone and so many e-mails were sent to and from. My new package was to be R318, which climbed to R355. Then I agreed on another package. My package should have been R405, but then it climbed to R455. To rectify this, they did a pick and reversal - still my amount was at R455. Then Debbie came onboard (start of August) and now my account supposedly is correct, but my new amount is R2925. So, I went from R318 to R2925. Come 30 September 2019, it will be exactly 6 months and my problem is still not fixed. 3 Persons and Vodacom's finance department cannot fix this problem, in fact, they just make it worse every single time.

The best is, initially they just told me off and told me I must call Vodacom myself to fix it - they hope you will leave it alone. My latest query with the R2925, was logged on 12/09/2019, it is 5 days later and nobody contacted me yet.

The excuses are always the same: I was not at work today, I only came in now, I did send a request through to the Admin dept, I will get back to you by the end of the day, I will sort this out immediately, etc, etc . . . Do not ever use Vodacom online upgrade. I have been a customer since 1996 and this is how I get treated.