VC
Vanessa C

1 reviews | Active since Oct 2020

02 Dec 2020, 15:27

Don't ever use vodacom

Vodacom I am busy with Carte Blanche on how you guys system are not working properly at highveld mall witbank and how I spoke to the store manager and area manager and me as a business person my credit score is now on credit profile due to vodacom pathetic accounts department I have put in a review before here and the head supervisor of vodacom that deals will hello Peter his name is Lance called me and made me feel like I am a bad payer . I walked into vodacom highveld mall in August and upgraded and not even being aware my account was in arrears as I am a business owner and have been a customer for more than 26 years I use my business banking details for both my business account with vodacom and my personal account yet my business account there is not problem but my personal account is an issue . I was told my Lance that its not vodacom duty to make sure my debit orders didn't go through vodacom needs to clear my credit scoring as soon as possible and I need the head of accounts to contact me not these little *********** supervisor and consultants and area manager and store managers to help me ..... I am going to get Carte Blanche involved in this matter Pathetic vodacom

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Replies (1)
Vodacom
Vodacom's reply02 Dec 2020, 17:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team