1 reviews | Active since Jul 2016
Don't ever use Vodacom and Cool Ideas for Fibre. They don't care about service!
Dear vodacom. Between you guys and Cool Ideas, I really have no words to describe how appalling your services are. We lost our fibre connection on Wednesday and as per protocol, we let our ISP which is Cool IDeas know about this. The blame game starts when we call Cool Ideas who blames Vodacom for not coming out to fix their infrastructure, and when we call vodacom, Cool Ideas is blamed for not communicating the proper error. Right now I dont care who is to blame. We need our internet FIXED AS IN TODAY! Neither vodacom nor Cool ideas is doing our work online for us. Reference number . SR*** and then your agent still says there is not date and time of resolution. SINCE WEDNESDAY!!!!!!! DISGUSTING SERVICE! WOULD NEVER RECOMMEND!
How is that justifiable by any means? A technician is still sitting with a job card with no urgency to come out to our property and so evaluate your badly placed infrastructure. Again how is this justifiable and regrettable? We need service today! I lost online jobs because of you and during covid nonetheless, you guys have no mercy for the clients who pay you.
How is that justifiable by any means? A technician is still sitting with a job card with no urgency to come out to our property and so evaluate your badly placed infrastructure. Again how is this justifiable and regrettable? We need service today! I lost online jobs because of you and during covid nonetheless, you guys have no mercy for the clients who pay you.