Don't ever use Vodacom

SM004969 Since April 2018 after payment was made in full against a statement received from Vodacom into account details received from them, I have had nothing but phone calls and sms' threatening handover as Vodacom handed over the account for non allocation of the payment made to Hammond Pole, as they could not find it in their banking account. For the last year I have sent proof and supporting documentation to numerous people on numerous ocassions. After sending their legal department (VVM) a mail today, 10 April 2019, asking them to please sort this out and make it go away, I have been asked to make a settlement payment of R7,050 to make it go away. When asking the consultant what this was for, I am now informed that the contract continued running for 8 or 14 months even though I tried to cancel the contract in November 2017, when it was due for an upgrade and in the mails I sent to resolve this matter. I was told by Hammond Pole I had to get a termination letter or a cancellation letter from Vodacom to cancel the line. Vodacom cancellation department informed me that I couldn't cancel the line due to the payment still showing outstanding against my account - which was not allocated by them and I am now listed on ITC for this. The consultant informed me that the payment has finally been allocated, but to date I have not received anything from any of these people who were hounding me to say that it has been sorted out. Now they have decided to try and get more money out of me another way. I would never recommend Vodacom to anyone or ever use them for anything again as long as I live!!!!