1 reviews | Active since Mar 2018
Dont ever take out an vodacom contact for they dont have a client care helpline, the people working for them is uneducated unprofestional and they would be unable to help you, going back to Vodavom they will only tell you to phone a client serve care lin
May 2017 i took out a contact with vodacom for R150 per month with an added R50 for extra airtime. Months and months went by and they have been pulling R208 off my bank account and till today i still haven't received any airtime. This deal was advertised in their booklet as a fixed deal. I have been at vodacom when im there they tell me i must phone customer careline, then i phone customer careline they tell me that they can not help me. So no one knows who i am suppose to talk to or who can help me. I stopped paying my Vodacom account now because i cant accomplish anything with them. They are *****ing my money. I then asked for a copy of my contract on 11 March 2018 then they send me a copy of Janine de Swart contract ID: ********** 055086 I have been on the phone with multiple people for hours on end and still have not had any success I will never take out a contract with them again and i would advise everyone that taking a contract out with Vodacom is a bad idea, Vodacom does not have a customer CARE LINE because no one can help you. No use going to the Vodacom shop because they tell you straight they cannot help you its just a waste of time. I will not pay any further untill this issue is resolved. I havent paid for 2 months now they telling me i owe them R3000.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that we have mailed you further feedback.
Regards
Dominic
Good Day
Kindly note that we have mailed you further feedback.
Regards
Dominic
