DON'T EVER TAKE OUT A CONTRACT WITH VODACOM

SO FOR MORE THAN A YEAR NOW MY DAD IS TRYING TO TRANSFER THE CONTRACT TO HIS NAME AS MY STEPMOM PASSED AWAY, NOW EVERY TIME WE GO TO A VODACOM SHOP THEY TELL US SOMETHING ELSE. AT FIRST WE HAD TO WAIT UNTIL THE CONTRACT EXPIRES WHICH WAS SUPPOSED TO BE END OF JULY BUT LAST WEEK IT EXPIRED END OF JUNE ALREADY THEN MY DAD TRIED TO OPEN A NEW CONTRACT AND ONCE AGAIN HE WAS TOLD THAT HE CAN'T BECAUSE OF THIS CONTRACT. THEY GAVE HIM FORMS TO COMPLETE TO STATE THAT MY STEPMOM PASSED AWAY AND THAT MY DAD WANTS TO TAKE OVER THE CONTRACT BUT THEY NEVER GOT BACK TO US, WHEN MY DAD PHONED THEM NOBODY KNEW ABOUT THE EMAIL OR ANYTHING AND I THEN RESEND IT TO THEM BUT GOT A NOTIFICATION THAT THE EMAIL WAS DELETED WITHOUT BEEN READED.