DONT EVER TAKE A CONTRACT OUT WITH VODACOM. IT WILL NEVER END!

I would give them a 0 if I could. I'm leaving a review on behalf of my mother as everyone knows, its impossible to get through to vodacoms customers service. Being the one that has been paying the account the last 2 years, Im absolutely sick and tired of these people.

We did everything as instructed. Gave 30 days notice to cancel the contract. Received the sms to verify that the request has been processed. Made the last payment at the end of the month and finally thought we were done with these people.

A month later my mother receives an sms stating that her new contract has begun with an outstanding balance of R30pm.

My mom then phoned the vodacom, fuming as vodacom took it upon themselves without consent to continue a new contract for the next 3 years. The agent then proceeds to explain that it is just R30. My mother proceeds to explain to him that it is ***** and that she wants it cancelled immediately. She is unemployed and cannot afford stupid contracts like this. After a constant back and forth of him trying to explain why they did it. (without consent) The agent then says he will cancel the contract.

The end of the month comes and what happens.... She receives an Sms stating that her balance is R30.

She then phones vodacom customer service which is basically non existent, and surprise suprise. They are not answering.

And if we go in store, they tell us they cant help us as we need to phone customer service.

Vodacom is a bunch of ***s honestly.