TF
Tammy F
1 reviews | Active since Aug 2020
28 Jan 2021, 13:50
Don't ever sign up with Vodacom
I will advise everyone I know to never ever use Vodacom again. We logged a line relocation on the 6th November 2020 and to date we still do not have that line installed. They debit us every month for our contract and yet we are paying for a line we don't have. They keep saying we are looking into it and never offer any solid feedback. I've requested that our money be refunded and when we phone the cancellation line it tells us the number doesn't exist. We go into the shop and they say it has to go through the call center. I'm beyond frustrated with Vodacom and as far as I go I will advise everybody to never sign up with them.
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Replies (2)
Vodacom's replyOfficial
28 Jan 2021, 14:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Jan 2021, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TF
Tammy F's updateReviewer Update
28 Jan 2021, 14:55Riiiiight, to be told for the 100th time that the technical department are looking into it. How about you get your accounts department to contact me to pay back the money you're *****ing from me and to cancel this useless contract.
That would be great. Thanks.
That would be great. Thanks.
TF
Tammy F's update28 Jan 2021, 14:55
Reviewer Update
Riiiiight, to be told for the 100th time that the technical department are looking into it. How about you get your accounts department to contact me to pay back the money you're *****ing from me and to cancel this useless contract.
That would be great. Thanks.
That would be great. Thanks.