DON'T EVER GO WITH VODACOM

I am writing to express my extreme frustration and disappointment with the lack of action taken to cancel my contract on number despite multiple requests.

I have reached out to your customer service representatives numerous times, both via phone calls and emails, requesting the cancellation of my contract. On each occasion, I was promised a callback to proceed with the cancellation process, yet I have not received a single call back as promised, and now you have billed me on my old contract price again which is really insane!

Furthermore, the agent assigned to handle my complaint on Hellopeter was unhelpful and failed to address my concerns adequately. Instead of focusing on resolving the issue promptly, they attempted to explain Vodacom's side of the story, which only added to my frustration.

I am beyond sick and tired of this ongoing issue and the lack of responsiveness from Vodacom's customer service team. I have clearly communicated my desire to cancel the contract, and yet no action has been taken to rectify the situation.

I demand immediate attention to this matter and prompt resolution of my request to cancel the contract. I expect a confirmation of the cancellation within the shortest possible time frame.

Please understand that this experience has severely tarnished my perception of Vodacom as a service provider, and I expect better treatment as a valued customer.

I look forward to your urgent response and resolution of this matter.

Sincerely,