EP
Eugene P
1 reviews | Active since Dec 2021
17 Sept 2022, 15:20
DON'T EVER GO Vodacom!!
Why do i have to resort to Hellopeter to get action from this company. Vodacom u owe me money for 3 months now!!! I'm sick of the lies. I really feel sorry for the telephone consultants, they must feel so helpless. What do u say to a unhappy customer that is phoning for the 5th time that has heard it all. I will be reviewing everyday on some platform at R1 a day for every R1 Vodacom owes me. After cancellation of my contract within the allowed period because i was sold 2 contracts i didn't want, i waited another 2 month's for collection and the debit order just kept running. Now i was promised a refund 6 times already and another month later still nothing.
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Replies (3)
Vodacom's replyOfficial
17 Sept 2022, 16:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Sept 2022, 16:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Sept 2022, 09:10Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our sales team for further assistance. Based on the feedback provided, our team assisted and processed the refund. Kindly note that a refund may take 7 – 14 working days to be processed.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our sales team for further assistance. Based on the feedback provided, our team assisted and processed the refund. Kindly note that a refund may take 7 – 14 working days to be processed.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Sept 2022, 09:10
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our sales team for further assistance. Based on the feedback provided, our team assisted and processed the refund. Kindly note that a refund may take 7 – 14 working days to be processed.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our sales team for further assistance. Based on the feedback provided, our team assisted and processed the refund. Kindly note that a refund may take 7 – 14 working days to be processed.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
EP
Eugene P's updateReviewer Update
19 Sept 2022, 09:14The phone has been collected over 6 weeks ago. Now i have to wait another 2. It's not right....
EP
Eugene P's update19 Sept 2022, 09:14
Reviewer Update
The phone has been collected over 6 weeks ago. Now i have to wait another 2. It's not right....