JM
Justin M

1 reviews | Active since Jul 2020

24 Apr 2022, 23:09

Don't ever do business with vodacom they are a joke!!!!

I am now seriously at a breaking point with vodacom. I took out a contract phone but was debited way before our agreed date, fine I understand mistakes happen but then I wasn't debited again the following month so I called in they apologized and said that they will fix the issue. This pattern continued for the next 6 months I have made countless calls and sent countless emails to customer care and to their legal department to no avail. Next thing I know I'm handed over to their debt collectors that put a debicheck on my account without my approval after I told them that I will only deal/pay vodacom as I honestly feel like Vodacom is the one that broke our agreement.

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Replies (1)
Vodacom
Vodacom's reply25 Apr 2022, 08:12
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team