1 reviews | Active since Sept 2016
Don't ever consider Vodacom as your service provider
On the 15th August 2017 I was advised by Vodacom that the data on my phone is less than 49mb and offering me 2 GB data for 7 days at R99.00 which I bought. Tuesday 22 August 2017 I check the balance of my data and website confirmed to be 3.6 GB which I thought is funny. I checked my statement just to learn that I have been charged R198.00 for the 2 GB and not R99. This is breach of a contract. This morning I learned via sms that my 2 GB data has been depleted. I had 3.6 gb and all of a sudden nil and being charged double. My pocket wifi router of 2 GB lasted exactly 5 days, which is totally absurd because I alternate between my Vodacom router and my Telkom router. My Telkom router is also 2gb and my balance to date is 9.6 gb. How on earth can this be? I will never ever renew my 6 contracts with Vodacom. I am just waiting for new iPhone to come on market then I will definitely change to alternative service provider. What people are saying about Vodacom is true, they diminish your data without you using your data and airtime. This is really it I had enough!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
