MN
Mbalenhle N

1 reviews | Active since Dec 2020

22 Dec 2020, 16:40

DON'T EVER buy a phone cash from Vodacom it's a TRAP

I bought a Hauwei P40 Lite at Mall of the South for R6000 and when I wanted to exchange the phone the following day I was told that they don't do exchanges and I can sell it back to them for R4000. How can a phone depreciate by 33% within 24 hours and they don't even look at the condition of the phone. Which pricing model does Vodacom use???? Vodacom doesn't allow us to exchange our phones within 7 days. DON'T EVER buy a phone cash from Vodacom it's a TRAP

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Replies (1)
Vodacom
Vodacom's reply23 Dec 2020, 07:21
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team