Don't even think about getting Vodacom fibre

#VodacomFibre

I have never had such poor service in my life and that's saying something especially knowing some of the countries I work in. I have been trying to get my fibre connected for 7 months since they cut off my interum LTE. Yes I've been paying every month for a service that Vodacom says is installed but that's impossible as not one person has been to my house to do the installation.

I have phoned them every weeks for the last 2 months and all I get told is "we are so sorry and will escalate your problem, someone will be in touch with you in the next 48 hours " which of course doesn't happen!

I've tried to get the last 7 months worth of money refunded, guess what? It got escatlated with no response. I even gave them a solution in thier favor, I said I will continue paying the R799 a month while waiting for the fibre to be connected but the least they can do in the mean time is reconnect my LTE. Thier reply was they can do that however I will get the first month free then pay for it every month on top of the R799 I'm already paying for the non existent fibre.

They cannot give me the number of someone with enough sway to do something about it. If I hear my problem will be escaltaed one more time I will completely lose my S#@! Do you even know the definition of escalation, what you idiots are doing is definitely not that! De-escalation is even an understatement.

So #Vodacomfibre here's my ultimatum to you. Get someone to phone me today and I mean PHONE, not email, not whatsapp, not sms who actually has the authority to do something. If not I will be cancelling the contract which you are clearly in breach of and I will have my lawyers take it further from there to regain the 7 months equaling thousands you have ****** from me. The clock is ticking!