Don't email details of upgrade on request and Vodacom Customer Care doesn't respond either

I upgraded my package with Vodacom (16 January, 14:33)

A sales consultant by the name of Nicole called and we did the upgrade over the phone (SIM only, without a device). We went through the Terms & Conditions (with contact numbers and emails etc). I asked the consultant specifically that these be sent to me so that I have them on file - she assured me they would be emailed to me.

This never happened, I still don't have the email she promised and am now wondering if I should cancel this upgrade within the 14 days after the 1st purely due to this reason. Do not promise you will do something and don't deliver on that promise. There was important information that I wanted to keep relating to the new contract and it seems that the sale was the most important thing and no follow up (in the form of email). It just shows a lack of integrity and / or care.

I am not happy with this kind of service and lack of care.

Worse yet, sent a follow up email to Vodacom customer care on the 17th - they haven't even bothered to contact me...how useless!

This is the second time this last year where Vodacom has disappointed me. Your service is dropping Vodacom and you are opening the door to MTN and other providers as a result. I will move for issues like this.