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Rick B
1 reviews | Active since Feb 2015
10 Jan 2023, 14:18
Don’t do it, VodaPay is a hot mess.
Installed VodaPay it to see if I could support a local company doing something innovative. I tried it, didn’t work for me, so I deleted my account and uninstalled as per instructions. All good. Except that I’m still getting bombarded with SMS telling me about specials and encouraging me to uninstall via the app. For which I have no profile. So I chat to support and am instructed to block the Vodapay number from smsing me. How is that a solution? You’re a network provider and you can’t stop an sms from YOUR network?
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Vodacom's replyOfficial
11 Jan 2023, 08:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2023, 08:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RB
Rick B's updateReviewer Update
11 Jan 2023, 11:59thanks for sorting it out, let's hope it sticks :)
RB
Rick B's update11 Jan 2023, 11:59
Reviewer Update
thanks for sorting it out, let's hope it sticks :)