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Valerie
1 reviews | Active since Jul 2025
09 Jul 2025, 16:18
Don't do early cancellation with Vodacom
I got a quote for early termination of my contract which as far as I'm concerned it's from the date she'd took the end of the contract period. Paid the quoted amount but still got charged for an additional month which was even more than my contract instalment...
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Replies (2)
Vodacom's replyOfficial
10 Jul 2025, 08:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jul 2025, 08:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Valerie's updateReviewer Update
11 Jul 2025, 17:31Thank you for your response however the terms and conditions are read so fast one can hardly absorb what has being said and I understood that ALL costs were included in the settlement quote and any OUTSTANDING amounts which there may be that have not been paid ie missed payment for example which I have NEVER HAD ,would be due by me. I am unable to afford the payment I was retrenched and have NO INCOME other than SASSA which is hardly anything to live on!!!!
I've been with Vodacom for many many years ,..in fact since cellphones first cave out...it's the only provider I've ever used and this is what I get ???
Thanks for nothing obviously loyalty doesn't count
I've been with Vodacom for many many years ,..in fact since cellphones first cave out...it's the only provider I've ever used and this is what I get ???
Thanks for nothing obviously loyalty doesn't count
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Valerie's update11 Jul 2025, 17:31
Reviewer Update
Thank you for your response however the terms and conditions are read so fast one can hardly absorb what has being said and I understood that ALL costs were included in the settlement quote and any OUTSTANDING amounts which there may be that have not been paid ie missed payment for example which I have NEVER HAD ,would be due by me. I am unable to afford the payment I was retrenched and have NO INCOME other than SASSA which is hardly anything to live on!!!!
I've been with Vodacom for many many years ,..in fact since cellphones first cave out...it's the only provider I've ever used and this is what I get ???
Thanks for nothing obviously loyalty doesn't count
I've been with Vodacom for many many years ,..in fact since cellphones first cave out...it's the only provider I've ever used and this is what I get ???
Thanks for nothing obviously loyalty doesn't count