1 reviews | Active since Oct 2016

09 Jul 2025, 21:16

Dont do business with VODACOM EVER!!!

They say 3rd times a charm, lets see. So after 2 years Vodacom still cant sort out my account. They sent me a laptop, router and speaker, telling me its free and later after an investigation finding I was right. All 3 items were returned. Upgraded me on one of my contracts - this contract was originally taken out more than 5 years ago! Now Vodacom says I cant upgrade!!! Why??? No one at Vodacom seems to have the answer. So I will cancel all my contracts as they come up for renewal and take my business to either MTN or Cell C, with pleasure!! Worst service Ive ever received, or should I say NO service!!!

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Replies (1)
Vodacom
Vodacom's reply10 Jul 2025, 08:11
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team