EV
Eugene V

1 reviews | Active since Aug 2017

12 Aug 2018, 09:40

DON'T do business with Vodacom Buymondo

DON'T do business with Vodacom Buymondo. Their sales people are deceiving. I opt-in for a data bundle upgrade. I was promised a Lenovo notebook with 4 gig memory. What was delivered was a IdeaPad or something. Long story short after numerous phone calls, mail conversations, online chats, trying to cancel the contract NOTHING has happened except that the useless, *********** company billed me for the device. This issue has been outstanding for longer than a month now. Directly after receiving the device I received the following cancellation collection ref number: ref: 1- ********** ********** The a new one after phoning again on the 27th (that was a week or 2 after receiving no response) ref: 1- ********** ********** (27/07/2018) The I contacted them again on the 07/08/2018 -- still nothing... Then again via their chat service: Beverly: Please see Pick up number generated which is V1P **********

Still NOTHING

0
Replies (1)
Vodacom
Vodacom's reply12 Aug 2018, 13:04
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team