CW
Charmaine W
1 reviews | Active since Dec 2018
16 Feb 2021, 12:55
Dont do business with Vodacom
I dont have words to describe my frustration and DISSAPOINTMENT with Vodacom. I have been a loyal customer for more than 20 years but apparently this only counts when they want to harass you with new contracts. I have been sent back and forth for the last couple of weeks just to cancel one of my contracts that WAS NOT CANCELLED in December. Each time I am told someone from a different department needs to contact me.. still waiting.. and being billed all the way. Call centre service is pathetic. I would not recommend Vodacom to anyone.
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Replies (2)
Vodacom's replyOfficial
16 Feb 2021, 13:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Feb 2021, 13:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CW
Charmaine W's updateReviewer Update
17 Feb 2021, 14:26Just a further update on this ongoing struggle.. so I have managed to cancel the contract but in order to receive my refund I was requested per sms and email to provide a recording of the call. A number was provided to call to obtain this recording (which in the first place I feel is NOT the CLIENT's responsibility to provide.. the agent did not do their job). I phoned the number as indicated (cancellations department) The agent informed me they cant assist me and put me through to customer care as they have to retrieve recordings. This agent informed me, they cant assist me I must phone the cancellations department??????????????? I am continuously being transferred back and forth.. but that's the Vodacom way of doing things and achieving what they set out to do... absolutely nothing.
It feels if Vodacom has no control or processes in place to do proper business and the employees have no idea what they are doing. Everybody is investigating and escalating but to who I don't know because nothing gets done. Its a laughing matter but truly sad to see this level of service.
It feels if Vodacom has no control or processes in place to do proper business and the employees have no idea what they are doing. Everybody is investigating and escalating but to who I don't know because nothing gets done. Its a laughing matter but truly sad to see this level of service.
CW
Charmaine W's update17 Feb 2021, 14:26
Reviewer Update
Just a further update on this ongoing struggle.. so I have managed to cancel the contract but in order to receive my refund I was requested per sms and email to provide a recording of the call. A number was provided to call to obtain this recording (which in the first place I feel is NOT the CLIENT's responsibility to provide.. the agent did not do their job). I phoned the number as indicated (cancellations department) The agent informed me they cant assist me and put me through to customer care as they have to retrieve recordings. This agent informed me, they cant assist me I must phone the cancellations department??????????????? I am continuously being transferred back and forth.. but that's the Vodacom way of doing things and achieving what they set out to do... absolutely nothing.
It feels if Vodacom has no control or processes in place to do proper business and the employees have no idea what they are doing. Everybody is investigating and escalating but to who I don't know because nothing gets done. Its a laughing matter but truly sad to see this level of service.
It feels if Vodacom has no control or processes in place to do proper business and the employees have no idea what they are doing. Everybody is investigating and escalating but to who I don't know because nothing gets done. Its a laughing matter but truly sad to see this level of service.