Don't do business with them
I have sent in my phone for repairs. Since it is a 200km drive for me to the closest Vodacom shop and back to the farm I expect honesty from the Vodacom. I have been to town and back 3 times (which they told me that my device is finished). Not only did they lie to me about my phone being sent already, but they also called me 10 minutes later and I found out that they haven't even started the repairs yet. Saying that I have not accepted the quote (which again I have accepted three times and my wife one time). They do not care for their clients and they do not care even if you have a total of 8 contracts with them and three of them being RED V.I.P. I called customer care, they cant help or advice me. I called the repair centre, the manager just tells me no promises were made (although they told me my phone will be at the shop on three different locations) and just told me it will be there on Tuesday.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised that the unit will have to be booked in again and sent to the Bloemfontein branch as the store in Uppington has no technicians available in order to work on the device. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised that the unit will have to be booked in again and sent to the Bloemfontein branch as the store in Uppington has no technicians available in order to work on the device. Regards Consumer Website Team(SA)