PO
Pierre O

1 reviews | Active since May 2015

29 Jan 2022, 08:38

Don't consider Vodacom vibre as an option

Warning: Vodacom started doing fibre in Brits/Hartebee****rt area, but they have no technicians in the area! They will stop your fibre line the same day that you do not pay, but when the fault is on their side they will take days to fix the problem (especially when you have a problem on a Friday - that'swhen they are most lazy), and you will be without fibre or any compensation! My advice would be to consider any other option than Vodacom.

Ref no: SR***. I would also like to mention that the call centre will be of no help in your time of need. Nhumsa and her team from the call centre was of no help whatsoever!

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Replies (1)
Vodacom
Vodacom's reply29 Jan 2022, 11:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team