AJ
Anthony J

1 reviews | Active since May 2021

23 May 2021, 15:06

DONT CONSIDER VODACOM FIBRE

I have Vodacom fibre. My line stopped working 2 weeks ago and after 10 plus calls and being shifted from pillar to post still no joy. The call center is atrocious and it sounds like the consultants are in the middle of a supermarket as the other consultants chat to each other at the top of their voices. I've escalated my issue numerous times only to get the sms stating that my issue has been resolved which could be nothing further than the truth. Hence more phone calls to have my complaint reinstated. Secondly every month my line speed of 20mbps drops dramatically and to top it off I apparently stay in centurion when I actually stay in Cape Town. Vodacom fibre is a shambles. I know that I won't even get a response from this post but I'm just warning the public out there. DONT CONSIDER VODACOM FIBRE.

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Replies (1)
Vodacom
Vodacom's reply23 May 2021, 17:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team