Item: Vodacom
Rating: 1
Author: Trichia S

TS

Trichia S's updateReviewer Update

23 Nov 2023, 15:20

I was told by Preantha someone from the tech department that a technician will be sent out but two days later and she does not reply to my calls or emails. How do I stay with a service provider that is not delivering.

TS

Trichia S's update23 Nov 2023, 15:20

Reviewer Update

I was told by Preantha someone from the tech department that a technician will be sent out but two days later and she does not reply to my calls or emails. How do I stay with a service provider that is not delivering.

TS

Trichia S's updateReviewer Update

23 Nov 2023, 15:37

Vodacom please contact me directly and not by issuing me with another ticket .i have been patient enough in the last few weeks.

TS

Trichia S's update23 Nov 2023, 15:37

Reviewer Update

Vodacom please contact me directly and not by issuing me with another ticket .i have been patient enough in the last few weeks.

Vodacom's replyOfficial

24 Nov 2023, 07:50

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply24 Nov 2023, 07:50

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

TS

Trichia S's updateReviewer Update

26 Nov 2023, 18:15

I am still waiting on a technician to come out to fix the problem,I have been contacted on Friday the 24th of November but unfortunately I was not available at the time,please advise as to when this will be resolved.

TS

Trichia S's update26 Nov 2023, 18:15

Reviewer Update

I am still waiting on a technician to come out to fix the problem,I have been contacted on Friday the 24th of November but unfortunately I was not available at the time,please advise as to when this will be resolved.

TS

Trichia S's updateReviewer Update

26 Nov 2023, 18:16

Please treat this with much urgency as I’ve had no internet connection for two weeks and I am reliant on my internet for work .

TS

Trichia S's update26 Nov 2023, 18:16

Reviewer Update

Please treat this with much urgency as I’ve had no internet connection for two weeks and I am reliant on my internet for work .

TS

Trichia S's updateReviewer Update

02 Dec 2023, 08:23

A Vodacom technician was sent through to my home on Monday,it was confirmed that my router is damaged and it is now out of warranty,I have called Vodacom twice and was told that an invoice will be sent to my email address stating the price of the router,it’s been a whole week and nothing has been done!!!!!

Almost a month without internet connection and there has been no urgency to fix this problem on Vodacom’s side

I am seriously considering dropping this network and changing to another service provider.

TS

Trichia S's update02 Dec 2023, 08:23

Reviewer Update

A Vodacom technician was sent through to my home on Monday,it was confirmed that my router is damaged and it is now out of warranty,I have called Vodacom twice and was told that an invoice will be sent to my email address stating the price of the router,it’s been a whole week and nothing has been done!!!!!

Almost a month without internet connection and there has been no urgency to fix this problem on Vodacom’s side

I am seriously considering dropping this network and changing to another service provider.

TS

Trichia S's updateReviewer Update

02 Dec 2023, 08:29

I cannot be paying for a service that doesn’t deliver.

TS

Trichia S's update02 Dec 2023, 08:29

Reviewer Update

I cannot be paying for a service that doesn’t deliver.

Don’t choose Vodacom