EK
Esra K

1 reviews | Active since Sept 2017

26 Sept 2025, 08:52

Don't choose Vodacom!

Had a contract with Vodacom for 2 years whereby the amounts were debited from my account in ADVANCE not in arrears. They were given the required 30 days notice period to not renew the contract that was ending June 2024. Beginning of July 2024 they tried to deit my account for the monthly contract amount and the debit order was reversed as the contract was cancelled with sufficient notice. For the past year they have been handing me over to various collection agencies, attorneys and so forth. I have relayed the situation MULTIPLE times that I have even given up when I receive a new collection notification. Due to their incompetence my credit score has been negatively impacted and they have listed their account as in default.

Do not take out a contract with Vodacom!They cannot read a simple statement to see that an account is debited in advance and not arrears and you will fall victim to this. *********** and problematic.

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Replies (1)
Vodacom
Vodacom's reply26 Sept 2025, 10:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team