Don't change your adress with Vodacom

Item: Vodacom
Rating: 1
Author: Francis R

I got charged twice for one month for my fiber. The excuse is because I've changed addresses, regardless that the service was for one and the same month.. The answer I get is "that's how we do it". So change your adress and you will pay for eg Oct on the old adres and Oct on the new adress... "that's how we do it". What BS is this...

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Replies (1)

Vodacom's replyOfficial

10 Nov 2025, 10:16

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply10 Nov 2025, 10:16

Official