RF
Richardt F
1 reviews | Active since Jul 2019
08 Jul 2019, 12:47
Dont Care attitude
I have without any success spoken to several of your consultants regarding my Up-grade not one consultant could help me.
According to your consultants my NEW phone HAS been delivered, However they are unable to tell me where . They dont even know where the phone is?? Vodacom without fail is billing me for a phone that I do not have . I think Vodacom is now in breach of the consumer protection Act !!
You people are refusing to help me, refusing to give the phone that I am paying for yet I have to continue to pay for it.
I am giving you 5 working days to deliver my phone or refund me all my money that I have thus far paid on this phone. If you refuse to do this I will have No option but to take it further.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Jul 2019, 12:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jul 2019, 12:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RF
Richardt F's updateReviewer Update
09 Jul 2019, 10:26To date , after I have both emailed and put a review on hello peter . Vodacom is still ignoring me.
I have even emailed the CEO but vodacom has no idea what client services is. As long as we continue to pay for no service they are happy, but the moment you dont pay them thats the quickest you will get a call from vodacom
I have even emailed the CEO but vodacom has no idea what client services is. As long as we continue to pay for no service they are happy, but the moment you dont pay them thats the quickest you will get a call from vodacom
RF
Richardt F's update09 Jul 2019, 10:26
Reviewer Update
To date , after I have both emailed and put a review on hello peter . Vodacom is still ignoring me.
I have even emailed the CEO but vodacom has no idea what client services is. As long as we continue to pay for no service they are happy, but the moment you dont pay them thats the quickest you will get a call from vodacom
I have even emailed the CEO but vodacom has no idea what client services is. As long as we continue to pay for no service they are happy, but the moment you dont pay them thats the quickest you will get a call from vodacom
RF
Richardt F's updateReviewer Update
05 Aug 2019, 09:49***
I refer to the above reference as well my previous complaints.
I have finally after so many calls and endless fights gotten my phone, however Vodacom has now messed up my billing. I have been incorrectly billed and my phone has now been disconnected.
I find this extremely unprofessional from vodacom because you guys are continuously making mistakes. These mistakes are costing me business. Because you have incorrectly billed me and disconnected my phone I am losing business and because I am losing business this also impacts my income. I am now really getting tired of this unprofessional behavior, Vodacom makes endless mistakes and nobody takes responsibility for it. I need this billing issue as well as my phone to be sorted out immediately. I also want written confirmation once this has been done.
I refer to the above reference as well my previous complaints.
I have finally after so many calls and endless fights gotten my phone, however Vodacom has now messed up my billing. I have been incorrectly billed and my phone has now been disconnected.
I find this extremely unprofessional from vodacom because you guys are continuously making mistakes. These mistakes are costing me business. Because you have incorrectly billed me and disconnected my phone I am losing business and because I am losing business this also impacts my income. I am now really getting tired of this unprofessional behavior, Vodacom makes endless mistakes and nobody takes responsibility for it. I need this billing issue as well as my phone to be sorted out immediately. I also want written confirmation once this has been done.
RF
Richardt F's update05 Aug 2019, 09:49
Reviewer Update
***
I refer to the above reference as well my previous complaints.
I have finally after so many calls and endless fights gotten my phone, however Vodacom has now messed up my billing. I have been incorrectly billed and my phone has now been disconnected.
I find this extremely unprofessional from vodacom because you guys are continuously making mistakes. These mistakes are costing me business. Because you have incorrectly billed me and disconnected my phone I am losing business and because I am losing business this also impacts my income. I am now really getting tired of this unprofessional behavior, Vodacom makes endless mistakes and nobody takes responsibility for it. I need this billing issue as well as my phone to be sorted out immediately. I also want written confirmation once this has been done.
I refer to the above reference as well my previous complaints.
I have finally after so many calls and endless fights gotten my phone, however Vodacom has now messed up my billing. I have been incorrectly billed and my phone has now been disconnected.
I find this extremely unprofessional from vodacom because you guys are continuously making mistakes. These mistakes are costing me business. Because you have incorrectly billed me and disconnected my phone I am losing business and because I am losing business this also impacts my income. I am now really getting tired of this unprofessional behavior, Vodacom makes endless mistakes and nobody takes responsibility for it. I need this billing issue as well as my phone to be sorted out immediately. I also want written confirmation once this has been done.