SP
Speed P

1 reviews | Active since Nov 2017

17 Nov 2017, 17:45

dont care attitude

So Wednesday place my order no confirmation Thursday place my order for upgrade confirmation call a little later today after they phone the wrong number only get told order was never confirmed after they told me yesterday it was confirmed now I wanted to cancel online order and pick up at carnival mall nobody can cancel online order even though it was not confirmed what a waste of time and false advertising feel like cancelling all my contracts with vodacom and switching to mtn on there online service it says next day delivery bull****

0
Replies (2)
Vodacom
Vodacom's reply18 Nov 2017, 08:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Nov 2017, 14:39
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team