ZK
Zama K

1 reviews | Active since Aug 2018

09 Aug 2018, 11:11

Don't buy vodacom promotional deals

I bought a voda Hisense f10 2 months ago at PEP on promotion with 200mb data, got those benefits the first month but didn't this month. I call voda to query that and I'm told to load R29 airtime, I do that but nothing.. I call again and I'm told that voda are not responsible as I got this package from PEP so I should dispute with them.. I take a taxi and go to my nearest PEP store and when I get there the consultant tells me that they are obviously not a network provider so can't help me regarding that, I call voda again and I'm told they will once again look into this wherelse they have told me this before

0
Replies (2)
Vodacom
Vodacom's reply09 Aug 2018, 18:27
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Aug 2018, 12:14
Official

Hello Zama

Sincere apologies for the inconvenience caused.

The airtime and data has been loaded.

Hope you have a lovely weekend further!

Kind Regards

DL