Don't buy from Vodacom online, Beware!!

I have purchased a Samsung Galaxy A30 online on the 5th of July. I have received an order confirmation reference number and the money, R3899.00 was deducted from my bank account. Happy to think that I will be contacted on the following Monday to arrange delivery hopefully the next day. I have started to call on Monday afternoon after not hearing from Vodacom and since no tracking number was issued. I have been trying without any success to find out when the device will be delivered since it is now Wednesday, 10 July already! I have made almost 20 phone calls to different support numbers at Vodacom and have sent several e-mails getting nowhere at all. This must be the worst customer experience I have ever had with any service provider. VERY BAD SERVICE!